Whether your own a distribution warehouse or a home in the Winchester area, hiring new HVAC maintenance providers can induce anxiety.
First, you’re dealing with someone you’ve never met before. Second is the trust factor; these service techs will work alone in your business or home for extended periods of time.
Not to mention you’re going to hand over your hard-earned money for services that you’d expect to be top quality.
In the world of heating and air conditioning services, many businesses are fighting for their share of the market. It’s tough to know exactly who you’re dealing with or even why you should be dealing with them.
No worries – we have some input.
As a company whose founders offer a combined 60 years of experience in HVAC, DM Select Services knows what questions you should ask your HVAC maintenance providers in the Winchester area before they enter your business or home.
Here are the top 10.
1. Do You Guarantee Year-Round Comfort?
Winchester is subjected to a wide range of temperatures and climate conditions. Summers are hot, winters are cold, and humidity is always a lingering problem.
Living in this region of Virginia, you’ll want to ensure that your chosen service company will inspect both your heating system and air conditioning systems to ensure year-round comfort.
Therefore, your very first questions should be whether or not both your Heating system and AC units are up to par to perform year-round.
2. Will You Inspect Everything?
With an HVAC system, the first things that will come to mind the heating and cooling elements of the system. If these components are up to par, many people forget about the other moving parts in the system.
You should ask your HVAC maintenance providers if they will inspect everything and follow up with the following questions:
- Will you inspect/replace the thermostat?
- Will you inspect/replace the air filters?
- Will you inspect/replace the ductwork?
3. Do You Guarantee Your HVAC Work?
You always want to ask any service company if they will guarantee its work – though many may not understand what this means. Naturally, you cannot expect your service provider to take fault for any faulty components.
However, if the workmanship is the root of a problem, you’ll want to know that you are dealing with a service provider who will return to correct the issue. And as soon as possible.
4. What Brands Do You Use?
It may seem like an irrelevant question to those unexposed to the industry. Still, you’ll want to research and ask whether your service company is using reputable brands in terms of equipment and components to complete the job.
Higher-end components are subjected to better warranties and extended service life. Sometimes the higher-end equipment may not match your budget, so always ask about warranties and typical life expectancy of the brands that the service tech recommends.
5. Trusted Staffing?
Winchester has a crime rate that is 8% higher than the national average. This fact alone should have you questioning who is entering your home and whether they can be trusted not to steal anything or damage property.
While this is an important question to ask, it’s not the only one. Make sure to check the HVAC company’s online reviews for positivity.
6. What’s Your Experience?
With any company, it’s essential to ask whether or not they have ample enough experience to make you feel comfortable. If a company is new, their experience may be short, and this is true of an older company hiring a newbie service tech.
You will want to gauge their experience on a level of personal understanding to know whether they are up to the task at hand. These questions will help.
7. Is the Staff Educated in the Latest HVAC Methods?
Despite the typical HVAC systems having a service life of 15-20 years, this industry is continuously subjected to technological advances.
To ensure your HVAC system will live out its natural life and perform well throughout, you will want to know that your provider has a staff educated in the latest methods to ensure your system will exceed in performance throughout its lifecycle.
8. Do You Conduct Background Checks?
At the end of the day, in almost all cases, your service provider is about to send a total stranger to your home.
Here at DM Select Services, we subject all staffing to extensive background checks during the hiring process to ensure you can trust who we send, and you should ask any service provider if they do the same.
9. How About Licensing?
A background check may tell you whether or not you are dealing with a trustworthy person, but you should always ask whether or not they have proper licensing. Believe it or not, this is an easy question to overlook, and if it is, it’s a great way to land subpar work.
10. What About My Property?
Hiring an HVAC service provider may be a business orientated decision, but don’t forget that they are dealing with your belongings and your property. From the time they enter when they leave your home or business, they are dealing with your belongings.
For this reason, you’ll want to make sure there is an understanding that they will respect your belongings as they would their own.
While you never want to make a service provider feel as though you’re doing them a favor, you still want to ask them the following questions:
- Will you leave the owner’s manuals?
- Do you guarantee cleanliness?
You never want to approach an HVAC service company with the tone that you know more than they do, but you certainly do not wish to enter the conversation in a state where you can easily be backed from your position.
The goal is to do your research about the business and the individual service providers before reaching out. This is simple nowadays due to numerous online reviews across channels like Yelp and Facebook.